Q & A

How do I make a booking?

Via email, telephone or preferably through our booking system.

 

When will I receive confirmation of my booking?

 

You will receive a Booking Confirmation email straigh after you have confirmed your booking. This will contain all the details you have provided.

 

When will I receive my Sales Receipt?

 

You can download your Invoice instantly from the link provided on your confirmation email.

 

How do I find my driver from an airport, hotel or station?

 

We provide a 'Meet and Greet' service.

 

What is a ‘Meet and Greet’ service?

 

A ‘Meet and Greet’ service is whereby the driver will park his vehicle and meet you with a name board in the appropriate place i.e an Arrivals Hall.

 

Will I incur any extra charges if my plane is delayed?

 

No, we will track your plane's progress when it is in the air.

 

Is Your Company licensed and fully insured?

 

Yes, We are fully licensed. All our vehicles are also insured.

 

What do I do if I don’t know my destination?

 

Enter all the details you do have and we will email you back a quotation as soon as possible.

 

What happens if I haven’t received confirmation and my transfer is imminent?

 

Please call +42 000 000 000 and we will deal with your booking as quickly as possible.

 

Will you meet us any time of day or night?

 

Yes, as all bookings are pre booked we can provide a 24hr service.

 

Can I smoke in the car?

 

No. Prague Airport Transport operates a strict non-smoking policy in all their vehicles.

 

Are your prices per car or per person?

 

We do NOT provide a shared service. Our vehicles are sole use vehicles, our prices are per vehicle. Please see Vehicle capacity for further details.

 

How early do I need to book my car?

 

We can provide service within 15 minutes sometimes, but the earlier you book the better, 8 - 12 hours would be recommended. If you are making a last minute booking it is best to phone 00420 000 000 000.

 

Will you meet us at any time of day?

 

Yes, we provide a 24hour service. We will meet you at any time of day and there is no extra charge for unsocial hours. The only time we levy an extra charge is at the Christmas period normally - Christmas Eve, Christmas Day, Boxing Day, New Year’s Eve and New Year’s Day

 

What happens if my flight is cancelled?

 

Contact us as soon as possible on 00420 000 000. We will have monitored the flight and as a result we will not have despatched a driver. Your transfer order will be placed on HOLD for 24 hours, during which you can rebook your transfer at no extra cost.

 

What if I miss my flight?

 

Contact us as soon as possible on 00420 000 000. If you fail to inform us and the driver is despatched our terms and conditions will apply upon which you will incur a full "No Show" charge.